Remote Help Desk/Incident Manager

NEWPORT NEWS, VA, US

FULL TIME

JOB DESCRIPTION

Job Title: Remote Help Desk/Incident Manager
Job Location: Fort Eustis, Virginia
Job Type: Fulltime Perm

Security Clearance: Active Secret Clearance

Minimum Experience:
  • Help Desk manager must possess 5 years of Help Desk management experience
  • 3 years of Information Technology Infrastructure Library (ITIL) Help Desk experience supporting an enterprise management system
  • 3 years of experience using automated incident management tools
  • The Help Desk Manager is an IAT Level II (DoD 8570.01-M) and an IT Level II (AR 25-2) position and the incumbent must complete a T3 personnel security investigation, through the government, with favorable review (no eligibility required)