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In today’s highly competitive global markets, one key attribute of winning organizations is agility i.e. a company’s ability to respond to their customers with speed, accuracy, and flexibility. Companies are increasingly focusing on Service orientation as one of the ways to gain agility and to focus on their core strengths while outsourcing non-core services to 3rd parties as evidenced by the offshoring and outsourcing boom of the last decade. The IT industry has been witnessing these same service orientation trends over the past several years.

Cloud Computing Solutions flowchart

A confluence of business drivers, technological factors, and economies of scale has resulted in the current incarnation of “everything-IT-as-a-service” popularly called cloud computing. Cloud computing is all about service orientation and this is readily apparent if one carefully examines the cloud characteristics that everyone seems to agree on: anywhere, anytime access, on-demand availability of software, platform, compute, storage, and network resources, pay-as-you-go pricing, elasticity (ramp-up and ramp-down of resources driven by need), customer self-service options etc.

Enterprise customers are closely watching the emergence of cloud computing with equal measures of interest and healthy skepticism. Customers are understandably wary about the serious technology gaps in security, performance, migration and interoperability issues, and the immaturity of current standards. While the economics of the cloud appears to be very attractive, there are still many questions.

Salesforce Cloud Computing Partner

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